When I think of the word “crisis” my heart rate increases, I feel the blood rush to my head, and then the headache starts. Now, when I hear the word “crisis” and know it means “minor bump”…I am ready to tackle it and conquer!!!
How do you make a potentially huge “crisis” go through the metamorphosis into a “minor bump”? I call it “THE PLAN”. Do you go to the grocery without a list? If you do…it can become quite a chore. If you are prepared, you can usually get in-and-out and spend a fraction of what you would spend if you are going in unprepared.
Here are a few suggestions to get you started…. We will take this in “baby steps”.
A. Know and practice your evacuation plan. Post evacuation routes in each room.
B. Create a “crisis management kit” – this should be placed in a central location, so that in the event of a crisis – you can grab your kit and know that you have most of the tools needed to address immediate needs. Following are a few items to consider when compiling a crisis management kit; (add to this list as needed)
1. A self-charging or “shake” flashlight
2. Bottled Water
3. A list of emergency numbers, be sure to include your Insurance Agent’s phone number
4. Invest in a car charger for your cell phone
5. A first-aid kit
6. A couple of Glow-Sticks
7. An extra set of keys to your car
8. A pad of paper and a few pens or pencils
a. Create a time-line of events progressing through the end of the crisis.
b. Document the “Who, What, When, Where, and How”
i. Who was in your charge at the time of the crisis? (list employees and guests)
ii. What happened?
iii. When did it happen?
iv. Where are those you are responsible for?
Do you need to get them safely out of the area?
v. How can you minimize damage to your property?
I challenge you to use the next two weeks to;
1. Think about – and compile your crisis management kit.
2. Post and practice your evacuation routes.
The next step – Responding to a Crisis – will post in early July 2009.